SAIL MT ADMIN MATERIALS SET-5

Bench marking is_______

1. comparing your company product services or processes against best practices or competitive practices to help define superior performance of a product service or  support process.
2. quantitative measure of the current level of performance.
3. both a & b
4. none of the above.

Cost of quality is___________

1. Prevention costs
2. Appraisal costs
3. Failure costs
4. All of the above

According to Crosby, it is less costly to__________

1. Ignore minor defects.
2. Prevent defects than to detect them
3. detect defects than to prevent them
4. None of the above.

Which of the following statements is true? 

1.     Transportation and logistics are same.
2.    Logistics is a subset of supply chain.
3.    Logistics and supply chain are same.
4.    Physical distribution and logistics are the same.

If a customer visiting a departmental store cannot find his desired soap manufactured by Hindustan Unilever Ltd (HUL) in the store, which of the following chain partner will he hold responsible for the non-availability of the soap?

1.    The distributor
2.    The logistics service provider
3.    The suppliers of raw materials and components
4.    The departmental store

Which of the following sequence is true?

1.   Sourcing → Inbound logistics → Conversion into finished goods → Outbound logistics → Retailing
2.   Inbound logistics → Sourcing → Conversion into finished goods → Outbound logistics → Retailing
3.   Sourcing → Inbound logistics → Outbound logistics → Conversion into finished goods → Retailing
4.   Sourcing → Conversion into finished goods → Inbound logistics → Outbound logistics → Retailing
5.   Sourcing → Outbound logistics → Conversion into finished goods → Inbound logistics → Retailing

Supply chain is concerned with the

1. flow of raw materials, WIP and finished products in the forward direction
2. flow of information in both the directions
3. flow of materials in the forward direction and that of cash in the reverse direction
4. flow of materials in the forward direction, cash in the reverse direction and information in both the directions

The objective of a supply chain is:

1. to improve the efficiency across the whole supply chain
2. to improve responsiveness across the whole supply chain
3. to improve the efficiency and responsiveness across the whole supply chain and also deliver improved value to the customers
4. to improve the responsiveness across the whole supply chain and deliver improved value to the customers

Which of the following statements is true?

1. Ford supply chain is both highly efficient as well as highly responsive.
2. Dell supply chain believed in medium-term relationship with the suppliers with loosely held supplier network.
3. Toyota supply chain believed in medium-term relationship with the suppliers with loosely held supplier network.
4. Dell supply chain is both highly efficient as well as highly responsive.

In today’s supply chain, there has been a shift in the power structure in a chain towards

1.    Distributors
2.    Retailers
3.    Manufacturers
4.    Raw-material suppliers

Which of the following statements is true regarding outsourcing?

1. Higher level of outsourcing enables a firm to outsource core activities to other competent players.
2.  Higher level of outsourcing enables a firm to outsource non-core activities to other competent players.
3.  Higher level of outsourcing enables a firm to outsource non-core activities to other competent players and also enables the firm to have better control on all outsourced activities
4.  Higher level of outsourcing enables a firm to outsource non-core activities to other competent players, However, it makes the firm more vulnerable to outside influences

If the focus of a retailer is to achieve leadership in cost, then which of the following phenomenon will hold good?

1. Customers will prefer short lead time for their products and the retailer will keep higher amount of inventory in order to satisfy customer needs in time.
2. Customers will prefer a large variety of products and the retailer will also keep a large variety in the store in order to satisfy customer needs.
3. Customers will prefer a large variety of products but the retailer will not keep a large variety in the store in order to achieve economies of scale.
4. Customers will like to have convenience and the retailers will also set up a number of stores at different locations in order to provide convenience to the customers.

The companies will realize the benefits of implementing IT when which of the following is undertaken?

1. Companies need to invest heavily in information systems.
2. Companies need to automate the existing supply chain systems and processes.
3. Companies need to re-engineer their supply chain structure.
4. Companies need to undertake revision in the supporting organizational processes.
5. Companies need to re-engineer their supply chain structure and undertake revision in the supporting organizational processes.

Ford supply chain is characterized by

1.    Vertical integration
2.    Loosely-held supplier networks
3.    Increased product variety
4.    Individual customization
5.    Long-term relationship with the suppliers

Toyota supply chain is characterized by

1.    Loosely-held supplier networks
2.    Long-term relationship with the suppliers
3.    Vertical integration
4.    Zero product variety
5.    Individual customization

Dell supply chain is characterized by

1.    Long-term relationship with the suppliers
2.    Zero product variety
3.    Vertical integration
4.    Lean production systems
5.    Individual customization

Which of the following statements is true?

1. A 3PL company is a professional logistics service provider meeting the logistics requirements of an organization and can also integrate its resources, capability, and technology in order to provide comprehensive solution to its customers.
2. A 4PL company is a professional logistics service provider meeting the logistics requirements of an organization and can also integrate its resources, capability, and technology in order to provide comprehensive solution to its customers.
3. A 4PL company is a professional logistics service provider meeting only the logistics requirements of an organization.
4. A 3PL is a logistics service provider meeting only the logistics requirements of an organization while 4PL is a logistics service provider meeting the logistics requirements of an organization and can also integrate its resources, capability and technology to provide comprehensive solution to its customers.

Which one of the following is not the supply challenge being faced by the Indian organizations?

1.    Complex distribution structure
2.    Poor infrastructure
3.    IT implementation
4.    Complex taxation structure