TQM MCQ FOR MT ADMIN MATERIALS

 The concept of total quality control, i.e. that quality must be attended to at all stages of the industrial cycle and throughout the organization, is the creation of which of the following pioneers? 

1.    W Edwards Deming
2.    Joseph M Juran
3.    Armand Feigenbaum
4.    Genichi Taguchi

 The so-called 'Quality Gurus' of total quality management (TQM) do NOT include one of the following: 

1.    Bill Cosby
2.    W Edwards Deming
3.    Joseph M Juran
4.    Kaoru Ishikawa

The specific concerns of total quality management (TQM) include a number of aspects. Which is not normally associated with TQM? 

1.    Meeting the needs and expectations of customers
2.    Inclusion of every person in the organization
3.    Primarily a “worker” rather than a management activity
4.    Covering all parts of the organization

The preferred method for achieving total quality in process output is: 

1.    Build and install an error-proof process and maintain it
2.    Rely on a team of highly trained and dedicated inspectors
3.    Rely on operator self-inspection and self-correction
4.    Perform inspection at the next process

 Total quality management (TQM) programmes are more likely to remain effective if a number of prescriptions are followed. Which of the following prescriptions should not be followed? 

1.    TQM should become a substitute for normal managerial leadership
2.    TQM does not become a separate 'bolt-on' set of activities
3.    Slogans and exhortations about TQM's effectiveness are avoided
4.    Quality improvement relates to operation's performance objectives

Which of the following would not normally be considered as a ‘costs of quality’? 

1.    Inspection costs
2.    Internal failure costs
3.    Marketing costs
4.    Prevention costs

Which one of the following would normally be considered as one of the ‘costs of quality’? 

1.    Distribution costs
2.    Marketing costs
3.    Research and development costs
4.    Internal failure costs

Which one of the following would normally be considered as one of the ‘costs of quality’? 

1.    Appraisal costs
2.    Transport costs
3.    Transaction costs
4.    Overhead costs

Which one of the following would normally be considered as one of the ‘costs of quality’? 

1.    Purchase order discounts
2.    Relocation costs
3.    Appraisal costs
4.    The Economic Order Quantity

Which of the following would most commentators not regard as a ‘quality guru’? 

1.    FW Taylor
2.    Arnaud Feigenbaum
3.    Philip Crosby
4.    Charles Handy

Which of the following would most commentators regard as one of the ‘quality gurus’? 

1.    Joseph Juran
2.    Joe Pine
3.    Terry Hill
4.    Henri Gantt